Refund policy

Returns

Due to the nature of our products (food items), we cannot accept returns on spices once they have been delivered to ensure the health and safety of our customers.

• Damaged or Incorrect Items: If your order arrives damaged, leaking, or if you received the wrong item, please contact us within 7 days of delivery at info@pbspicefort.com.

• Evidence: To process a replacement or refund for damaged goods, please include a photo of the item and the packaging in your email.

  Refunds

  Once your request is inspected and approved, we will notify you via email.

  • If approved, your refund will be processed automatically to your original payment method.

  • Please remember it can take some time for your bank or credit card company to process and post the refund.

  Exchanges

  The fastest way to ensure you get what you want is to contact us regarding any order issues. Since we do not accept physical returns of food products, we will handle exchanges for damaged or incorrect items by shipping out a replacement immediately at no extra cost to you.